Bilingual Service Advisor at Westshore Honda

Morgan Auto Group•Tampa, FL

About The Position

Westshore Honda is seeking a qualified bilingual Service Advisor with at least 3 years of experience. The role provides professional service to customers, identifies and addresses their vehicle service needs, communicates repair status and costs, and coordinates repair work to ensure it is completed accurately and on time. The Service Advisor is also responsible for customer satisfaction, service follow-up, and meeting add-on sales and customer satisfaction goals. The company offers a team environment, ongoing training and support, and opportunities for career growth.

Requirements

At least 3 years of experience.
Bilingual.

Responsibilities

Greet customers promptly and provide timely, professional service.
Support customer satisfaction and loyalty by improving on traditional approaches when appropriate.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Estimate repair costs and completion times, and settle customer accounts.
Communicate work status to customers.
Coordinate activities to ensure repairs are completed correctly the first time and on time.
Obtain customers’ written approval for repair orders at write-up or when closing additional sales.
Inspect completed repair orders for completion, pricing accuracy, and legibility.
Meet or exceed add-on sales goals and OEM Customer Satisfaction Index expectations.
Deliver vehicles to customers in perfect condition.
Identify repeat and first-time customers and treat them accordingly.
Contact customers to remind them about service appointments or scheduled maintenance.
Answer incoming calls promptly and courteously, and make every effort to address callers’ inquiries.
Document repair order changes.
Review repairs and associated charges with customers to ensure accuracy and avoid surprises.
Promptly address and resolve customer concerns and service follow-up issues.