Service Advisor - Mercedes-Benz of Richmond

Murgado Automotive Group • Richmond, VA

1d • Onsite

About The Position

As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.

Requirements

• Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficient in using computer systems and software related to automotive service
• Valid driver's license and clean driving record

Nice To Haves

• Knowledge of automotive repair and maintenance processes is a plus

Responsibilities

• Greet customers and assist with their service needs
• Schedule service appointments and coordinate with the service team
• Provide accurate estimates for repair and maintenance services
• Communicate with customers about their vehicle's status and any additional services needed
• Ensure timely and efficient completion of all service work
• Maintain accurate records of service orders and customer interactions
• Address and resolve any customer concerns or complaints promptly
• Promote additional services and maintenance programs to customers
• Collaborate with the parts and service team to ensure a seamless service experience

Benefits

• Competitive salary and commission structure
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and professional development opportunities
• Friendly and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed