Automotive Parts Advisor - Mercedes-Benz of Richmond

Murgado Automotive Group • Richmond, VA

1d • Onsite

About The Position

As an Automotive Parts Advisor at Mercedes Benz of Richmond, you will play a vital role in our parts department, ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable, detail-oriented professional who can provide exceptional service, whether assisting customers directly or working behind the scenes to manage inventory.

Requirements

• High school diploma or equivalent required.
• Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
• Excellent customer service skills with the ability to communicate effectively and build strong relationships.
• Detail-oriented with the ability to multitask and manage time efficiently.
• Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to lift and handle parts and materials weighing up to 50 pounds.
• Valid driver's license with a clean driving record.

Nice To Haves

• Previous experience as a Parts Advisor in the automotive industry is preferred.

Responsibilities

• Assist customers and service technicians in locating the correct automotive parts and accessories.
• Provide accurate pricing information and availability of parts to customers.
• Process customer orders and ensure timely delivery of parts.
• Maintain and manage inventory levels, ensuring parts are stocked and organized.
• Communicate with suppliers to order parts, track shipments, and resolve any supply issues.
• Use dealership management software (DMS) to check parts availability, input orders, and manage inventory.
• Assist in the preparation of parts estimates and quotes for customers.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner.
• Keep the parts department clean, organized and stocked with the necessary tools and resources.
• Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.
• Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Benefits

• Competitive compensation and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Employee discounts on vehicle purchases, parts, and service
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities for career growth and advancement within the Murgado Automotive Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED