Mobile Service Advisor - Mercedes-Benz

Vinart Dealerships•Allentown, PA

5h•Remote

About The Position

The Mobile Service Advisor is responsible for managing and executing the “Service on the Road” program, delivering a seamless, high-quality service experience to customers at their home or workplace. This role oversees the full service lifecycle—from scheduling and routing to customer communication and billing—while ensuring operational efficiency and exceptional brand representation.

Requirements

Prior experience in automotive service advising or a similar customer-facing coordination role
Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously
Excellent communication skills, both verbal and written
Proven ability to deliver high-level customer service with a concierge mindset
Comfortable using scheduling, CRM, and service management software

Responsibilities

Plan, schedule, and optimize daily routes for the mobile service technician to ensure efficiency, timeliness, and productivity
Serve as the primary point of contact for customers, providing a concierge-level experience throughout the service process
Conduct proactive outbound communication, including recall notifications, maintenance reminders, and post-service follow-ups
Manage the full service cycle remotely, including customer consultations, estimates, approvals, parts coordination, and invoicing
Coordinate closely with the mobile technician, parts department, and shop foreman to ensure accurate diagnostics and first-time-fix outcomes
Monitor appointment progress and adjust schedules in real time to address delays or changes
Maintain accurate records of customer interactions, service details, and transactions
Uphold brand standards by ensuring every mobile service interaction reflects professionalism and quality