Service Advisor

Sun Auto Tire and Service • Seattle, WA

4d • $60,000

About The Position

Greg’s Automotive provides services including a Customer Care Program and shuttle service. The Service Advisor/Sales employee assists with selling and promoting the products and services offered by Greg’s Automotive while following company store standards and expectations. The employee assists with sales at multiple locations around the district and does not have a designated store location.

Compensation is up to $60,000 per year and varies based on experience. The position involves assisting customers with their vehicle service needs, recommending and selling appropriate services and products, coordinating communication about service progress, processing customer tickets, and following up to support customer satisfaction.

Requirements

• Must be at least 18 years of age.
• Ability to work a minimum of five days per week, including weekends.
• Professional appearance and proven ability to work in a process-driven environment.

Nice To Haves

• Prior experience as a Service Advisor is helpful but not required.

Responsibilities

• Promptly greet customers professionally and courteously in person and by telephone, using the company’s standardized customer service techniques.
• Listen to and thoroughly document customer concerns; inspect vehicles and refer to service histories to identify and verify service needs.
• Recommend services according to the appropriate level of knowledge, communicate additional recommendations from Automotive Technicians, and document recommendations in customer files.
• Promote appropriate services, parts, and accessories by demonstrating an understanding of products and associated service requirements.
• Provide accurate quotes, including service costs and completion times, and update customers throughout the day on service status.
• Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties.
• Conduct post-repair and declined-service follow-up calls to ensure customer satisfaction.
• Track new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation, paid sick time, and six paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) retirement savings plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed