Honda Service Advisor

Lithia & Driveway • Chesapeake, VA

1d • Onsite

About The Position

Dealership: L0593 Priority Honda Chesapeake Drive Your Career Forward - Service Advisor Opportunity at Priority Honda Chesapeake! Are you a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships? Priority Honda in Chesapeake, VA is looking for a motivated and energetic Service Advisor to join our growing team. If you have a passion for delivering exceptional customer experiences and helping customers keep their vehicles running at their best, we want to hear from you. Priority Honda is proud to be part of Lithia & Driveway (LAD) — one of the largest automotive retailers in North America. Through Driveway, our innovative online automotive platform, we’re transforming the way people buy, sell, and service vehicles while creating exciting opportunities for team members to grow their careers.

Requirements

• Previous Service Advisor or automotive customer service experience preferred
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced environment
• Organized with attention to detail
• Strong computer and customer management system skills
• Positive attitude and team-oriented mindset
• Valid driver’s license and acceptable driving record
• High School graduate or equivalent, 18 years or older required
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

• Greet customers and create a positive service experience from arrival to vehicle delivery
• Listen to customer concerns and accurately document repair needs
• Recommend maintenance and service solutions based on vehicle needs
• Communicate effectively with technicians and customers throughout the repair process
• Provide updates on repair status, timelines, and costs
• Build trust and establish long-term customer relationships
• Help drive customer satisfaction and retention goals

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED