Honda Service Advisor

Norm Reeves•North Richland Hills, TX

10h•Onsite

About The Position

We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is motivated to deliver excellent customer service while achieving performance goals.

Requirements

Full time availability.
At least 18 years old.
A valid driver’s license and acceptable driving record
Creative, positive, team player attitude
Ability to analyze situations and make win-win business decisions
Honesty, empathy, and exceptional communication skills
Leadership skills in team-based and independent settings

Nice To Haves

Previous Service Advisor experience preferred

Responsibilities

Greet guests as they arrive in the Service drive
Advising customers on maintenance and repair options, including upselling additional services when appropriate
Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
Communicate empathetically with guests about their vehicle
Provide timely follow-up progress of each repair order and contact guests with repair changes
Analyze quality control reports and maintain a high Customer Service Index Score
Process monetary transactions