Service Advisor (Honda)

JC MOHAVE ENTERPRISE II LLC•Kingman, AZ

1d•Onsite

About The Position

The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs by ascertaining performance problems and services requested and maintaining customer rapport and records. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisors responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Requirements

High school diploma or GED.
Excellent communication skills, written and oral required.
Working knowledge of MS Office and other computer systems.

Nice To Haves

1-3 years sales or technician experience preferred.
2-3 years experience as a service writer preferred.

Responsibilities

Be polite and friendly and greet customers promptly.
Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Conduct telephone transactions courteously and quickly.
Determine costs and completion date of repairs and service.
Communicate expected repair/service time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Notify customers promptly regarding any delays, changes or additional work that is required. This may include testing, emailing or calling the customer multiple times.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver.
Delegate jobs to technicians as appropriate considering skill level.
Effectively utilize current resources.
Consult with the Service Manager for delegating assistance when necessary.
Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Produce accurate estimates for internal repairs.
Start and finalize repair orders for warranty, customer paid and internal repairs.
Proved excellent customer service for all customers whether external or internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
Shows when scheduled to work, on time, ready and able to perform essential job functions.
Adhere to all company policies, procedures and practices.
Perform other tasks as directed.
Reasonable accommodations available to enable individuals with disabilities to perform the essential functions.