Service Advisor

Pfaff Automotive Partners • Newmarket, ON

1d • CA$60,000 - CA$110,000 • Onsite

About The Position

At Volkswagen of Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as an experienced Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! As a Service Advisor, you will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team.

Requirements

• Experience in automotive field.
• 2-5 years of experience as Service Advisor is an asset.
• CDK experience.
• Aptitude for numbers.
• Valid Driver’s License and a clean driver’s abstract.

Responsibilities

• Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
• Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Creates/opens work orders for new customers and service; closes orders as appropriate.
• Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
• Provides quotes or estimates to customers regarding service needed.
• Advises customers of current status of their vehicle as well as any additional work that may be required.
• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Benefits

• Competitive Compensation
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Growth Potential
• Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed