Service Advisor

Sun Auto Tire and Service • Seattle, WA

4d • $90,000

About The Position

The Service Advisor/Sales role is responsible for selling and promoting the products and services offered by the company while following its store standards and expectations. The advisor greets customers, identifies and documents their vehicle service needs, recommends appropriate services, communicates technician recommendations, and provides accurate cost and completion-time estimates. The role also includes keeping customers updated, explaining completed work and warranties, conducting follow-up calls, and tracking returns and warranty parts. Compensation is advertised up to $90,000 per year, varying by experience, and is hourly plus bonus.

Requirements

• Must be at least 18 years of age.
• Ability to work a minimum of five days per week, including weekends.
• Professional appearance.
• Proven ability to work in a process-driven environment.

Nice To Haves

• Prior experience as a Service Advisor is helpful, but not required.

Responsibilities

• Promptly greet customers professionally and courteously in person and by telephone, using the company’s standardized customer service techniques.
• Listen to and thoroughly document customer concerns; inspect vehicles and refer to service history to identify and verify service needs.
• Recommend services according to the appropriate level of knowledge and clearly communicate technicians’ additional recommendations so customers can make informed decisions.
• Document all service recommendations in the customer file.
• Promote sales of appropriate services, parts, and accessories by demonstrating understanding of products and associated service requirements.
• Provide accurate quotes, including costs and completion times, for customer-approved services.
• Update customers throughout the day on the status of their services.
• Follow proper checkout procedures, including reviewing the completed multi-point inspection and explaining applicable warranties.
• Conduct post-repair and declined-service follow-up calls to ensure customer satisfaction.
• Track new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation, paid sick time, and six paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) retirement savings plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed