Service Advisor at Gator Ford

Morgan Auto Group•Seffner, FL

18h•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Gator Ford, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support, with opportunities for growth. If you align with our values of integrity, transparency, professionalism, and teamwork, this could be the opportunity to accelerate your career in automotive retail.

Requirements

Ability to greet all customers promptly.
Ability to provide timely professional service.
Ability to ensure customer satisfaction and loyalty.
Ability to provide excellent customer service.
Ability to listen to customer inquiries and requests.
Ability to ask questions to identify service needs.
Ability to resolve customer concerns.
Ability to sell additional services when appropriate.
Ability to estimate cost and completion time.
Ability to settle customer accounts.
Ability to communicate with customers about the status of work.
Ability to coordinate activities to ensure repair work is fixed right the first time and completed on time.
Ability to obtain customer’s written approval of all repair orders.
Ability to inspect every finished repair order for proper completion, pricing accuracy, and legibility.
Ability to meet or exceed goals for add-on sales.
Ability to meet or exceed OEM Customer Satisfaction Index Expectations.
Ability to deliver the right car in perfect condition every time.
Ability to identify repeat customers/first-time customers and treat them accordingly.
Ability to contact customers to remind them of service appointments and/or when scheduled maintenance is due.
Ability to answer incoming telephone calls promptly and courteously.
Ability to document repair order changes.
Ability to review service repairs and their associated charges to ensure accuracy.
Ability to promptly address and resolve customer viewpoint and service follow-up issues.

Nice To Haves

Experience in automotive retail.
Alignment with values of integrity, transparency, professionalism, and teamwork.

Responsibilities

Greeting all customers promptly and providing timely professional service.
Ensuring customer satisfaction and loyalty by departing from traditional ways of doing things.
Providing excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
Estimating cost and completion time and settling customer accounts.
Communicating with customers about the status of work.
Coordinating activities to ensure repair work is fixed right the first time and completed on time.
Obtaining the customer’s written approval of all repair orders at the time of the write-up or when closing additional add-on sales.
Inspecting every finished repair order for proper completion, pricing accuracy, and legibility.
Meeting or exceeding goals for add-on sales.
Meeting or exceeding OEM Customer Satisfaction Index Expectations.
Delivering the right car in perfect condition every time.
Identifying repeat customers/first-time customers and treating them accordingly.
Contacting customers to remind them of service appointments and/or when scheduled maintenance is due.
Answering incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
Documenting repair order changes.
Eliminating surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addressing and resolving customer viewpoint and service follow-up issues.