Experienced Service Advisor at CDJR of Leesburg

Morgan Auto Group•Fruitland Park, FL

3d•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at CDJR of Leesburg, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support, with opportunities for growth. If you align with our values of integrity, transparency, professionalism, and teamwork, this could be the opportunity to accelerate your career.

Requirements

Must have Reynolds experience
Minimum of 2 years' experience as a Service Advisor
Experience working with service contracts
Good CSI Experience
Experience in a High Volume shop, managing workload and customer experience

Nice To Haves

WI- Advisor experience is a plus

Responsibilities

Greets all customers promptly and provides timely professional service.
Ensures customer satisfaction and loyalty by departing from traditional ways of doing things.
Provides excellent customer service by listening to inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services.
Estimates cost and completion time and settles customer accounts.
Communicates with customers about the status of their vehicle's work.
Coordinates activities to ensure repair work is done correctly the first time and completed on time.
Obtains customer's written approval on all repair orders at the time of write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the vehicle in perfect condition every time.
Identifies repeat and first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly and courteously, making every effort to satisfy the caller's inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges for accuracy.
Promptly addresses and resolves customer viewpoints and service follow-up issues.