Experienced Service Advisor
About The Position
We are seeking an experienced Service Advisor to join our team. The Service Advisor will be the primary point of contact for our customers, responsible for greeting them, understanding their vehicle concerns, and clearly explaining service and repair options. This role involves coordinating with technicians, managing repair orders, and identifying opportunities for upselling additional services and products to meet sales targets. The ideal candidate will possess strong communication, customer service, and organizational skills, along with basic automotive knowledge and proficiency in dealership software.
Requirements
- Strong Communication and Interpersonal Skills: Ability to listen actively, explain complex issues clearly, and build rapport with customers.
- Customer Service Orientation: Dedication to providing excellent customer service and ensuring customer satisfaction.
- Sales Skills: Ability to identify opportunities to upsell services and products.
- Organizational Skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines.
- Basic Automotive Knowledge: Understanding of automotive systems, repair processes, and common vehicle issues.
- Computer Skills: Proficiency with dealership software and basic computer applications.
- Problem-Solving Skills: Ability to find solutions to issues, and resolve customer concerns effectively.
- Time Management Skills: Ability to manage time effectively and meet deadlines in a fast-paced environment.
Responsibilities
- Greet customers, listen to their vehicle concerns and needs, and document them accurately.
- Explain services, repair options, and associated costs clearly and professionally.
- Answer customer questions, address concerns, and ensure they understand the repair process.
- Manage and resolve customer complaints effectively.
- Communicate with technicians to relay customer concerns and ensure repairs are performed efficiently.
- Schedule appointments, manage vehicle drop-off and pick-up, and coordinate with other departments.
- Verify warranty and service contract coverage.
- Prepare and manage repair orders, including labor and parts costs.
- Follow up with customers on service status and ensure timely completion of repairs.
- Identify opportunities to upsell additional services and products to customers.
- Promote dealership services and build customer loyalty.
- Achieve sales targets and contribute to dealership revenue.
- Maintain accurate customer records and service history.
- Utilize price sheets and service menus.
- Ensure a clean and organized workspace.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
