Experienced Service Advisor

Elite Recruiting Services•Lake Havasu City, AZ

12d•Onsite

About The Position

Bradley Chevrolet is looking for an experienced Automotive Service Advisor to join their growing service team in Lake Havasu City. This role is for a proven dealership Service Advisor who excels at building customer relationships, writing repair orders, communicating with technicians, recommending services, and driving revenue. Previous automotive dealership service advisor experience is required. The ideal candidate understands the fast-paced dealership environment and can manage customers from check-in through vehicle delivery, ensuring an exceptional ownership experience.

Requirements

Previous experience as an Automotive Service Advisor / Service Writer
Proven success in a franchised automotive dealership environment
Strong knowledge of automotive maintenance and repair
Excellent customer service and communication skills
Strong sales, follow-up, and relationship-building abilities
Experience writing repair orders and estimates
Ability to explain automotive repairs and recommendations to customers
Strong organizational and time-management skills
Experience working with dealership DMS/CRM systems
Ability to work effectively with technicians, parts, management, and customers
Professional appearance and demeanor
A motivated, team-oriented attitude
Ability to thrive in a fast-paced service department
Previous automotive dealership service advisor experience is required.

Nice To Haves

GM/Chevrolet dealership experience is a plus, but experienced dealership Service Advisors from other brands are encouraged to apply.

Responsibilities

Greet customers professionally and accurately identify their vehicle concerns.
Conduct thorough vehicle walkarounds and document customer concerns.
Write detailed repair orders and estimates using dealership systems.
Communicate recommended repairs and maintenance clearly to customers.
Explain technical issues and repair recommendations in an easy-to-understand manner.
Obtain customer authorization for repairs and additional work.
Recommend maintenance and repair services based on vehicle needs.
Coordinate with technicians and the service department to ensure timely repairs.
Monitor repair progress and keep customers informed throughout the process.
Maintain accurate customer and vehicle records in the CRM/DMS.
Follow up with customers regarding declined services and future maintenance needs.
Handle service appointments, customer concerns, and delivery of completed vehicles.
Review completed repairs and invoices with customers.
Maintain a high level of customer satisfaction and professionalism.
Meet or exceed individual and department performance goals.
Write the RO, sell the work, communicate with the customer, work with the technicians, follow up, and close the repair order.