Service Advisor
About The Position
At Porsche Walnut Creek, our mission is to deliver a world-class guest experience through the pursuit of excellence. We are seeking a Service Advisor to join our team. The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders, and being proactive, accurate, and thorough in communication. The Service Advisor serves as a liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. If you have a proven track record of consistently producing outstanding results through a commitment to continuous improvement, join us. Your next opportunity awaits.
Requirements
- Valid driver’s license and clean driving record
Nice To Haves
- Previous experience as a Service Advisor preferred
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
