Service Advisor - Fowler Jeep

Fowler Automotive • Boulder, CO

7d • $5,000 - $10,000 • Onsite

About The Position

We’re seeking an enthusiastic Service Advisor to join our Boulder Jeep family! As the key link between our customers and our service team, you’ll guide Jeep owners through maintenance and repairs, delivering top-tier customer service. If you love problem-solving, thrive in a fast-paced environment, and have a passion for the Jeep lifestyle, we want you on our team! Experience in service advising or automotive customer care is preferred. We offer competitive compensation, training, and a chance to help keep Boulder driving strong. Apply now to help keep adventure on the road!

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Nice To Haves

• Experience in service advising or automotive customer care is preferred.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• medical, vision, dental, life, & disability insurances
• 401K employer matching plan
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays
• Parental Leave
• employee assistance program
• job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed