Service Advisor- Crowfoot Chrysler Dodge Jeep Ram FIAT
Capital Automotive Group•Calgary, AB
•Onsite
About The Position
We are looking for a high-energy Service Advisor to act as the vital "go-between" for our service team and our valued clients. As an integral part of our service department, you aren't just writing orders, you’re a problem solver. You’ll collaborate with technicians to diagnose issues, translate complex mechanical solutions into clear options for customers, and help them choose the best path forward for their vehicle. Your goal is to provide an exceptional customer experience that drives lifelong loyalty.
Requirements
- You maintain an energetic, professional, and positive vibe all day long.
- You possess effective listening skills and the ability to explain technical "car talk" in a way anyone can understand.
- You are confident working with customers and staff from all walks of life.
- You have a valid Driver’s License with an acceptable driving record and a desire to provide world-class service.
- If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.
Nice To Haves
- Experience with Reynolds Ignite or previous Advisor experience is a major asset!
- Prior sales experience is preferred, but your drive to achieve goals is what matters most.
Responsibilities
- Be the Face of the Shop: Greet every customer with a friendly smile and set the stage for a great experience.
- The Diagnostic Duo: Partner with technicians to ascertain vehicle issues and communicate those findings transparently.
- Consultative Selling: Use your product knowledge to help customers plan for ongoing maintenance and repair needs.
- Command Center: Produce detailed repair orders (including cost/time estimates) and coordinate with the parts department to ensure timely completion.
- Follow-Through: Maintain frequent communication with customers via their preferred channels and follow up to ensure total satisfaction.
- Goal Crusher: Meet or exceed targeted sales goals and Customer Satisfaction Index (CSI) scores.
- Performing vehicle walk-arounds and test drives
- Mastering superior product knowledge
Benefits
- Growth-driven organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
