Service Advisor at Honda of Lake City

Morgan Auto Group • Lake City, FL

1d • Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Honda of Lake City, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support with growth opportunities available. If you align with our values of integrity, transparency, professionalism, and teamwork, this could be the opportunity to accelerate your career.

Requirements

• Qualified Service Advisor

Nice To Haves

• Alignment with values of integrity, transparency, professionalism, and teamwork.

Responsibilities

• Greets all customers promptly and provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Benefits

• Health insurance
• Dental insurance
• Vision
• Life
• Disability insurance
• Health Savings Account
• 401(k) with company match
• Professional work environment
• Job training
• Advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed