Honda Service Advisor

Hendrick Automotive Group•Franklin, TN

1d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling service appointments to be performed. The position requires advising customers on necessary and recommended services, offering additional services and repairs, and computing the cost of parts and labor. The Service Advisor must meet dealership standards for repair and order production, maintain high Customer Satisfaction Index (CSI) scores, and ensure an organized, safe, and clean work area. The role also includes participating in required training, accurately recording work hours, and adhering to all federal, state, local, and company safety rules and regulations.

Requirements

Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Automotive field of study
Business field of study
Human Resources field of study
Information Technology field of study
3-5 years of work experience
Automobile Salesperson License

Responsibilities

Selling, identifying, and documenting service, maintenance, and repair service for customers.
Scheduling service to be performed.
Working with customers and technicians to identify required maintenance.
Advising customers on necessary and recommended services.
Offering additional services and repairs to customers.
Computing cost of replacement parts and labor to restore vehicles to specified condition.
Estimating cost of mechanical, electrical, or other repairs.
Entering itemized estimates on service orders and explaining them to customers.
Scheduling appointments with customers.
Meeting dealership standards for repair and order production.
Maintaining CSI at or above Company standards.
Maintaining an organized, clean, and safe work area.
Participating in required training.
Recording all hours worked accurately in the company timekeeping system.
Following Safeguards rules and regulations.
Demonstrating the Company’s Core Values.
Complying with Company policies and procedures.
Observing all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspecting customer vehicles.
Conveying information between customers and service technicians.
Interacting with customers, service manager, service technicians, and employees from various departments.

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Teammates help each other to balance their commitments to family and to the community they represent.
Teammates are empowered and trained to be leaders within our organization.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
Customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.