Honda Service Advisor

Hendrick•Franklin, TN

4d•Onsite

About The Position

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. This role involves advising customers on necessary and recommended services, offering additional services and repairs, and computing the cost of parts and labor. The Service Advisor will also estimate repair costs, explain estimates to customers, and schedule appointments. They are expected to meet dealership standards for repair and order production, maintain customer satisfaction (CSI) at or above Company standards, and maintain an organized, clean, and safe work area. The position requires participation in required training, accurate timekeeping, adherence to Safeguards rules and regulations, demonstration of Core Values, and compliance with all Company policies and procedures, including safety regulations.

Requirements

GED or High School Diploma.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Automotive field of study/work experience.
3-5 years of work experience.
Automobile Salesperson License.

Responsibilities

Selling, identifying and documenting service, maintenance, and repair service for customers.
Scheduling service to be performed.
Advising customers on necessary and recommended services.
Offering additional services and repairs to customers.
Computing cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimating cost of mechanical, electrical, or other repairs.
Entering itemized estimate on service order and explaining estimate to customer.
Scheduling appointments with customer.
Meeting dealership’s standards for repair and order production.
Maintaining CSI at or above Company standards.
Maintaining an organized, clean and safe work area.
Participating in required training.
Recording all hours worked accurately in company timekeeping system.
Following Safeguards rules and regulations.
Demonstrating the Company’s Core Values.
Complying with Company policies and procedures.
Observing all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspecting customer vehicles.
Conveying information between customers and service technicians.
Interacting with customers, service manager, service technicians, and employees from various departments.