Kendall Chevrolet GMC Cadillac Quick Lane Service Advisor
About The Position
Kendall Auto Group is seeking a Quick Lane Service Advisor to join their Service Team at Kendall Chevrolet of Eugene. This is a fast-paced environment serving clients throughout the community. The goal is to build lifelong service customers, and the Service Advisors are the first point of contact. The role involves interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work performed, researching vehicle history, inputting and maintaining customer information, and communicating with customers via telephone, email, and chat. Scheduling service appointments is also a key duty.
Requirements
- Proven strong customer service skills
- Ability to multi-task
- Valid driver’s license
- Good driving record
- High level customer service experience
- Ability to demonstrate time management
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for customers
Nice To Haves
- General knowledge of automobiles and their maintenance is preferred
- Dealership experience is preferred
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers
- Scheduling service appointments
Benefits
- Competitive pay depending on experience
- Career path development opportunities
- Competitive paid time off
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
