Service Advisor | Hourly + Commission - Tuttle-Click Ford

Gee Automotive Companies • Irvine, CA

5d

About The Position

Tuttle-Click Ford is seeking a motivated, customer-focused Service Advisor to serve as the connection between customers and technicians. The advisor listens to vehicle concerns, explains recommended services, provides timely updates, and helps customers feel confident in the service they receive. This is a fast-paced, team-oriented dealership role with opportunities to build customer relationships, develop professionally, and pursue career advancement within the Tuttle-Click Automotive Group.

Compensation may include hourly pay, commission on closed service sales, and production-based incentives tied to individual and/or team performance. The anticipated hourly pay range is $16.90 to $68.00. Actual pay depends on job-related factors including skills, experience, performance, and business needs. Commission and incentives are not guaranteed and may be zero if applicable benchmarks are not met.

Benefits include employer-subsidized medical and dental insurance, company-paid life insurance and an Employee Assistance Program, optional disability and supplemental insurance, a 401(k) plan with company match, paid time off accruing from Day 1, and employee discounts on parts, service, and vehicle purchases for employees and their families.

Requirements

• Previous automotive Service Advisor experience is preferred.
• Strong knowledge of automotive service, repair, and maintenance.
• Excellent customer service and relationship-building skills.
• Strong sales skills and ability to communicate the value of recommended services.
• Excellent verbal and written communication skills.
• Ability to explain technical information in a clear, customer-friendly way.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and repair orders in a busy service environment.
• Comfort working with dealership management systems and service software.
• Ability to work effectively with technicians, Parts personnel, and management.
• Strong attention to detail and accuracy.
• Professional, dependable, motivated, and team-oriented approach.
• Ability to handle customer concerns calmly and professionally.
• Valid driver's license and acceptable driving record.
• Must be at least 18 years of age, pass a background check and drug screening, and maintain an acceptable driving record.

Nice To Haves

• Ford dealership or manufacturer experience is a plus.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns.
• Prepare accurate repair orders and document customer requests.
• Review vehicle maintenance needs and recommended repairs with customers.
• Clearly explain services, pricing, and repair recommendations.
• Keep customers informed throughout the repair process.
• Coordinate with technicians and the Parts Department to support efficient workflow.
• Review completed repairs and invoices with customers.
• Follow up with customers and build long-term relationships.
• Handle customer questions and concerns professionally.
• Help achieve department goals for sales, customer satisfaction, and retention.

Benefits

• Employer-subsidized medical and dental insurance.
• Company-paid life insurance and Employee Assistance Program.
• Optional short- and long-term disability, accident, critical illness, and supplemental life insurance.
• 401(k) plan with company match.
• Paid time off accruing from Day 1.
• Employee discounts on parts, service, and vehicle purchases for the employee and family.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed