Service Advisor | Hourly + Commission - Tuttle-Click Ford
About The Position
Tuttle-Click Ford is hiring a motivated, customer-focused Service Advisor to serve as the connection between customers and technicians. The advisor listens to vehicle concerns, explains recommended services, provides timely updates, and helps customers feel confident about the service they receive. The role is based at Tuttle-Click Ford Lincoln in Irvine, California, in a fast-paced, team-oriented dealership environment. Compensation may include hourly pay, commission on closed service sales, and production-based incentives; commission and incentives are not guaranteed. The anticipated hourly pay range is $16.90 to $68.00, with actual compensation determined by job-related factors such as skills, experience, performance, and business needs.
Requirements
- Strong knowledge of automotive service, repair, and maintenance.
- Excellent customer service and relationship-building skills.
- Strong sales skills and ability to communicate the value of recommended services.
- Excellent verbal and written communication skills.
- Ability to explain technical information in a clear, customer-friendly way.
- Strong organizational and time-management skills.
- Ability to manage multiple customers and repair orders in a busy service environment.
- Comfort working with dealership management systems and service software.
- Ability to work effectively with technicians, Parts personnel, and management.
- Strong attention to detail and accuracy.
- Professional, dependable, motivated, and team-oriented approach.
- Ability to handle customer concerns calmly and professionally.
- Valid driver's license and acceptable driving record.
- Must be at least 18 years of age and able to pass a background check and drug screening.
Nice To Haves
- Previous automotive Service Advisor experience is preferred.
- Ford dealership or manufacturer experience is a plus.
Responsibilities
- Greet customers and listen carefully to their vehicle concerns.
- Prepare accurate repair orders and document customer requests.
- Review vehicle maintenance needs and recommended repairs with customers.
- Clearly explain services, pricing, and repair recommendations.
- Keep customers informed throughout the repair process.
- Coordinate with technicians and the Parts Department to help ensure efficient workflow.
- Review completed repairs and invoices with customers.
- Follow up with customers and build long-term relationships.
- Handle customer questions and concerns professionally.
- Help achieve department goals for sales, customer satisfaction, and retention.
Benefits
- Employer-subsidized medical and dental insurance.
- Company-paid life insurance and Employee Assistance Program.
- Optional short- and long-term disability, accident, critical illness, and supplemental life insurance.
- 401(k) plan with company match.
- Paid time off that begins accruing from Day 1.
- Employee discounts on parts, service, and vehicle purchases for the employee and their family.
- Training and professional development opportunities.
- Career advancement opportunities within the Tuttle-Click Automotive Group.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
