Service Advisor - AutoNation Toyota Irvine

AutoNation • Irvine, CA

2d

About The Position

The Service Advisor at AutoNation Toyota Irvine serves as the go-between for service technicians and customers in the service department. The role involves working in the service lane, explaining technicians’ recommendations in easy-to-understand language, and identifying opportunities to recommend services that help keep vehicles safe. The Service Advisor uses communication skills, automotive knowledge, and technology to deliver an exceptional customer experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED