Service Advisor - AutoNation Toyota Irvine

AutoNation • Irvine, CA

4d • $50,000 - $120,000

About The Position

The Service Advisor at AutoNation Toyota Irvine serves as the go-between for Service Technicians and customers in the service department. The role involves active participation in the service lane, explaining technician recommendations in easy-to-understand language, and suggesting appropriate upsell opportunities to help keep customers’ vehicles safe. The Service Advisor uses communication skills, automotive knowledge, and technology to support customers and build loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to provide a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely completion of work.
• Follow up with customers about vehicle status according to their preferred communication method.
• Follow up with customers to ensure their satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED