Service Advisor

Ourisman Mazda•Laurel, MD

1d•Onsite

About The Position

As a Service Advisor, you'll connect guests with our service team so vehicle maintenance and repairs are explained clearly, approved confidently, and completed accurately. You'll greet customers, listen to concerns, and translate needs into clear repair orders for technicians. You'll recommend appropriate services, provide written estimates, and secure authorization before work begins. Throughout the visit, you'll give timely updates, adjust expectations when timelines change, and document interactions, labor, and parts. You'll also help grow the business by promoting dealership services and products that improve ownership experience.

Requirements

Prior Service Advisor (or similar automotive) experience preferred
Strong communication, organization, and customer-first mindset
Comfort with automotive service software and Microsoft Office
Working knowledge of basic vehicle systems and repair processes

Responsibilities

Greet customers, listen to concerns, and translate needs into clear repair orders for technicians.
Recommend appropriate services, provide written estimates, and secure authorization before work begins.
Give timely updates to customers, adjust expectations when timelines change, and document interactions, labor, and parts.
Promote dealership services and products that improve ownership experience.
Check the day's appointments and welcome guests as they arrive.
Review notes, line up approvals, and keep details organized.
Touch base with technicians, relay updates in plain language, and adjust promised times when needed.
Balance quick questions, phone calls, and follow-ups, making sure each guest knows what's happening next.
Close out paperwork, confirm completed work, and tee up tomorrow's schedule.