Service Advisor

Hennessy Ford Lincoln Atlanta•Chamblee, GA

8d•Onsite

About The Position

At Hennessy, service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.

Requirements

Must submit to a background and drug screen
Maintain a valid Georgia driver's license with an acceptable driving record
Excellent oral and written communication skills
Exceptional customer service
High level of detail orientation and accuracy
Proven experience working within a team environment

Nice To Haves

Prior experience in the automotive industry is strongly preferred

Responsibilities

Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
Acknowledge automotive problems and services needed by listening to the customer’s description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly.
Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer’s approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
Develop estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles.
Maintain vehicle records by recording service and repairs.
Update job and product knowledge as required by Hennessy or the manufacturer.
Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.