Service Advisor

Better Collision Collisions•Rock Hill, SC

8d•Onsite

About The Position

Better Collision Centers is one of the fastest growing collision repair companies in the United States, with significant company revenue growth each year for the past 4 years and with continued growth expected. The team is passionate and committed to creating a "Better" Experience for customers, employees, and partners. This role offers a great place to launch and grow careers. As the company continues to grow, there is an ever-growing list of career opportunities. Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Requirements

The position is based in a normal shop environment.
Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.
The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside.
In addition, regular exposure to work near mechanical parts.
Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary.
Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Responsibilities

Estimate all drive-in appointments as well as walk in customers and complete repair plans
Complete process review with customer
Open all files with DRP compliance, including obtaining proper authorizations
Check in vehicle upon drop of with customer
Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
Post repair plan documentation
Provide post repair plan communication including all vehicle status updates
Complete total loss administration
Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
Final QC, including test drive
Deliver vehicle to customer upon completion
Comply with all Better Collision safety rules, guidelines and standards
Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.