Express Service Advisor | Base + Commission - Holmes Tuttle Ford
About The Position
Be the first point of connection for customers in a fast‑paced, high‑energy service environment. If you’re customer‑focused, organized, and thrive in a quick‑moving setting, this role puts you right at the center of the service experience. As a QL Service Advisor, you’ll greet customers, explain recommended services, and ensure a smooth, efficient visit from check‑in to checkout—while helping drive trust and satisfaction. Holmes Tuttle Ford is looking for a motivated, service‑oriented individual who enjoys working with people, managing multiple tasks, and delivering great service with speed and accuracy.
Requirements
- Previous customer service or automotive experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast‑paced environment
- Attention to detail and accuracy with paperwork
- Basic computer skills and comfort learning dealership systems
- Professional, dependable, and team‑oriented attitude
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Responsibilities
- Greet quick‑service customers promptly and professionally
- Conduct vehicle walk‑arounds and recommend maintenance services
- Write repair orders accurately and efficiently
- Communicate service needs clearly to technicians and customers
- Monitor service progress and keep customers informed
- Answer basic questions regarding services, pricing, and timing
- Ensure a smooth checkout and positive final impression
- Follow Ford and dealership procedures
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
