Main Shop Service Advisor | Base + Commission - Holmes Tuttle Lincoln
About The Position
Be the connection between customers and expert technicians in a fast-paced, high-volume service environment. If you’re customer focused, organized, and thrive in a fast-moving setting, this is a great opportunity to build a rewarding career in automotive service. As a Main Shop Service Advisor, you’ll play a critical role in delivering an exceptional service experience by guiding customers through the repair process and ensuring efficient communication between the service drive and the shop. Holmes Tuttle Lincoln is looking for motivated individuals who take pride in customer service, can multitask effectively, and want consistent work with opportunities to grow into senior advisor or management roles in a thriving dealership environment.
Requirements
- Previous automotive service advisor or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic automotive knowledge or willingness to learn quickly
- Computer proficiency and experience with service software (preferred)
- Professional appearance and positive attitude
- Dependable, punctual, and customer focused
- Must be 18 years or older with a valid driver’s license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Nice To Haves
- Computer proficiency and experience with service software
Responsibilities
- Greet customers promptly and professionally in the service drive
- Listen to customer concerns and accurately document service needs
- Create repair orders and communicate work clearly to technicians
- Provide estimates, timelines, and recommendations to customers
- Maintain consistent communication with customers regarding repair status
- Coordinate workflow between technicians, parts, and service teams
- Review completed work, ensure accuracy, and explain services at delivery
- Upsell recommended maintenance and services based on vehicle needs
- Handle customer questions, concerns, and follow-up to ensure satisfaction
- Follow all dealership policies, safety standards, and service procedures
Benefits
- Employer subsidized Medical and Dental insurance with comprehensive coverage options
- Company paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefits including Short- and Long-Term Disability, Critical Illness, Accident, Pet, and additional life insurance
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing on parts, service, and vehicle purchases
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
