Infiniti Service Advisor

Lithia & Driveway • Chesapeake, VA

4d • Onsite

About The Position

Priority Infiniti is seeking a Service Advisor to join their growing team. This role serves as the primary point of contact for customers in the service drive, assessing concerns, communicating with technicians, and providing estimates and updates. The goal is to build trust and ensure an exceptional service experience from drop-off to delivery. As part of the Lithia & Driveway family, a large and respected automotive retail group, this position offers opportunities for growth, training, and career advancement.

Requirements

• Strong communication and customer service skills
• Ability to multi-task in a high-volume environment
• A positive, team-oriented mindset
• Strong track record of follow-through and attention to detail
• High School graduate or equivalent, 18 years or older required

Nice To Haves

• Prior automotive service advisor or dealership experience preferred

Responsibilities

• Serve as the primary point of contact for customers in the service drive
• Accurately assess customer concerns and communicate with technicians
• Provide transparent estimates, timelines, and updates
• Build trust and long-term relationships with clients
• Help ensure an exceptional service experience from drop-off to delivery

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED