Service Advisor | Base + Commission - Tonkin Gresham Hyundai
About The Position
At Tonkin Gresham Hyundai, we’re proud to be part of the Tonkin family of dealerships, delivering exceptional customer service and high-quality vehicles to drivers throughout the Gresham area and beyond. Our service department is fast-paced, high-volume, and customer-focused, and we’re looking for a professional, energetic Service Advisor to join our team. As a Service Advisor, you’ll be the critical link between our customers and our service technicians. Your goal is to ensure every customer has a smooth, transparent, and positive service experience from drop-off to pickup. This is an exciting opportunity to work with a trusted brand in a dealership that values teamwork, integrity, and career growth.
Requirements
- Previous service advisor or automotive service experience required
- Strong communication and customer service skills
- Ability to work in a high-volume, fast-paced environment
- Team-oriented with a positive, professional attitude
- Basic automotive knowledge
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check, and a pre-employment drug screen
Nice To Haves
- Hyundai experience is a plus
Responsibilities
- Greet customers and assist with their service needs in a professional, courteous manner
- Listen and communicate effectively to understand vehicle concerns and maintenance requests
- Write repair orders and ensure accurate documentation of concerns, recommendations, and work performed
- Provide service estimates and explain work needed clearly and honestly
- Coordinate with technicians and monitor the status of ongoing repairs
- Keep customers informed throughout the repair process
- Promote additional service opportunities based on vehicle needs and history
- Close repair orders and handle payment transactions
- Follow up with customers to ensure satisfaction and encourage future business
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
