Service Advisor | Hourly + Commission - Tuttle-Click Hyundai
About The Position
Tuttle-Click Hyundai in Irvine is seeking a motivated Service Advisor to serve as the primary point of contact between customers and our service team. This role is ideal for individuals who excel in fast-paced environments, enjoy building relationships, and want long-term growth with a respected California dealer group. Tuttle-Click Automotive Group has served Southern California communities for decades with a reputation built on integrity, stability, and operational excellence. We offer a career path in Fixed Operations, developing professionals with coaching, training, and advancement opportunities. Hyundai’s trusted product line and loyal customer base mean consistent service traffic and opportunity, providing stability and career security. You’ll work alongside experienced technicians, advisors, and managers who value communication, accountability, and customer satisfaction.
Requirements
- Prior service advisor or automotive customer service experience preferred
- Strong communication, organization, and follow-up skills
- Sales-oriented mindset with a focus on ethical recommendations
- Ability to multitask in a fast-paced, high-volume environment
- Comfortable using dealership DMS and related software
- Professional, customer-focused approach
- Must be at least 18 years of age
- Possess a valid driver’s license
- Maintain an acceptable driving record
- Able to pass a background check and drug screening
Responsibilities
- Greet customers promptly and professionally in the service drive
- Listen to customer concerns and document service needs accurately
- Prepare and present service estimates and repair recommendations
- Coordinate with technicians to ensure accurate and timely repairs
- Communicate vehicle status updates clearly throughout the repair process
- Recommend maintenance services based on manufacturer guidelines and customer needs
- Ensure repair orders and billing documentation are complete and accurate
- Deliver an exceptional customer experience that drives repeat business and CSI results
Benefits
- Employer-subsidized Medical and Dental insurance
- Company-paid Life Insurance
- Employee Assistance Program
- Optional benefits include Short- and Long-Term Disability, Accident, Critical Illness, and supplemental life insurance
- 401(k) plan with company match
- Paid Time Off that begins accruing from Day 1
- Employee discounts on parts, service, and vehicle purchases for you and your family
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
