Experienced Service Advisor

Swickard Palo Alto II, LLC d/b/a Mercedes-Benz of Palo Alto • Palo Alto, CA

just now • $50,000 - $120,000 • Onsite

About The Position

Palo Alto, CA | Mercedes-Benz | Premium luxury brand | Silicon Valley | 2+ years experience | Veterans encouraged to apply | $50,000 - $120,000+ OTE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Mercedes-Benz of Palo Alto, we serve one of the most discerning luxury markets in the country. Our guests are sophisticated, time-conscious, and hold every service interaction to a high standard. The Service Advisor is the person who earns and keeps that trust -- from the first write-up to the moment the keys are handed back.

Requirements

• 2+ years of service advisor experience in a franchised dealership -- Mercedes-Benz or luxury brand experience a strong plus
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned
• Able to manage high volume accurately without losing attention to detail or the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Mercedes-Benz brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Mercedes-Benz of Palo Alto with the professionalism, expertise, and genuine hospitality the brand and its clientele expect

Benefits

• Paid Mercedes-Benz manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed