Experienced Service Advisor

Lithia & Driveway•Klamath Falls, OR

2d•Onsite

About The Position

We're seeking a driven professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience. If you're motivated by customer satisfaction, enjoy working alongside skilled technicians, and thrive in a fast-paced dealership environment, we'd love to meet you.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence
Prior Service Advisor experience required
Reliable, shows up ready to work
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.

Responsibilities

Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process.
Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Offer a multi-point inspection.
Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.