Experienced Service Advisor
About The Position
Dealership: L0020 Lithia Chrysler Jeep Dodge of Klamath Falls Lithia Chrysler Jeep Dodge of Klamath Falls Service Advisor Pay: Commission pay plan with base and incentives Schedule: Weekend availability required, schedule TBD. Are you an experienced Service Advisor looking for your next opportunity? We're seeking a driven professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience. If you're motivated by customer satisfaction, enjoy working alongside skilled technicians, and thrive in a fast-paced dealership environment, we'd love to meet you.
Requirements
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently in order to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Basic computer skills
- Acceptable driving record and a valid driver's license in your state of residence
- Prior Service Advisor experience required
- Reliable, shows up ready to work
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
- Follow the Initial Customer Contact (ICC) process.
- Greet customers in a friendly and professional manner.
- Identify, confirm and offer resolution to customer concerns.
- Communicate with customer what needs to be done, how much it will cost and when service will be complete.
- Offer a multi-point inspection.
- Provide estimates that are accurate and support upfront pricing guarantee.
- Obtain approval to review findings of multi-point inspection and associated prices.
- Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
- Communicate with technicians to gain clear understanding of services required and/or performed.
- Follow-up with customer during repair/servicing of vehicle so they are aware of status.
- Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.
Benefits
- Competitive pay
- Medical, Dental and Vision plans
- Paid Holidays & PTO
- Short and Long-term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Vehicle Purchase Discounts
- Wellness Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
