Service Advisor--11:00AMto 8:00 PM
About The Position
Allstate Peterbilt Group serves the medium- and heavy-duty truck and trailer industry throughout the Midwest. The Service Advisor, under the direction of the Service Manager, acts as a liaison between customers and technicians. The role includes scheduling repairs, assigning work to technicians, preparing and billing repair orders, entering work orders into the computer system, and ordering shop supplies according to procedures. The position also assists with the day-to-day operation of the service department and supports the Service Manager and/or Shop Foreman with special reports or work. The schedule is Monday through Friday, 11:00 a.m. to 8:00 p.m. Candidates must pass a drug test before beginning employment. Allstate Peterbilt Group is an Equal Opportunity, Affirmative Action, Minority, Female, Veteran, and Disability employer.
Requirements
- High school diploma or equivalent.
- At least 1 year of related truck experience.
- Windows and Word computer skills.
- Valid driver's license.
- Dependable and reliable attendance.
- Must pass a drug test before beginning employment.
Nice To Haves
- CDL preferred.
Responsibilities
- Assist in overseeing the day-to-day operations of the service department.
- Communicate effectively with customers regarding their job orders.
- Monitor job schedules and progress status.
- Maintain current knowledge of job times, job pricing, and flat rates.
- Process all service repair orders.
- Coordinate timely paperwork processing.
- Assist with warranty inquiries.
- Assist the Service Manager and/or Shop Foreman with special reports or work.
- Schedule repairs and assign work to technicians.
- Prepare and bill repair orders, enter work orders into the computer system, and order shop supplies according to procedures.
Benefits
- 16 days of PTO plus holidays available during the first year of employment.
- Immediate transition into new health insurance coverage.
- Three medical plans.
- FSA/HSA plans for medical and childcare reimbursement.
- Dental and vision insurance.
- Short- and long-term disability.
- Supplemental term life insurance and other co-insurance options.
- 401(k) with match.
- Tuition reimbursement programs and scholarship opportunities.
- Extensive in-house training.
- Health and wellness benefits.
- Doctor on Demand mobile app.
- Verizon wireless employee discounts.
- Multiple dealership locations that allow for relocation opportunities.
- Advancement opportunities throughout the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
