Service Advisor

Sun Auto Tire and Service•St. Charles, MO

4d•$50,000 - $80,000

About The Position

The Sales and Service Advisor is a key customer contact in the automotive shop, greeting customers, understanding their vehicle concerns, recommending appropriate services, and guiding them through a smooth experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; training is provided on products, services, and customer and store-support tools. The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service options; prepares estimates and work orders; and keeps customers informed about service timing and costs. The role also coordinates with technicians and store leadership, supports appointment and checkout processes, makes post-service follow-up calls, and helps maintain a clean, safe, customer-ready store. The position offers paid training and development and opportunities to advance into store and field leadership roles. The work takes place in an automotive shop and retail service environment. Exposure may include moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical requirements include standing up to eight hours a day; walking, bending, stooping, kneeling, and crouching; lifting or moving up to 10 pounds regularly and up to 70 pounds frequently; and using safety goggles or other required PPE. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.
Ability to stand up to eight hours per day and walk to different areas of the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and refocus; use safety goggles or other PPE as required.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to confirm satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE.
Work a flexible schedule, including weekends as needed, and follow company values and policies.