Service Advisor (Shop & Field)

Foley Equipment•Concordia, KS

1d•Hybrid

About The Position

The Service Advisor (Shop & Field) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process. This role involves managing customer communication from initial call to invoice, providing customer support, scheduling repairs and maintenance, reviewing work orders, communicating quotes, assisting with warranty determination, coordinating with managers to meet deadlines, creating/reviewing service tickets, and invoicing customers. Travel is required for training and/or to assist at other locations.

Requirements

Experienced in delivering positive customer service/interaction
Strong computer experience
Strong organizational and process management skills
Exemplary written and verbal communication skills
Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
Technical aptitude

Nice To Haves

Associates degree (A.A.) or equivalent, from two-year college or technical school
Prior knowledge of the industry and/or warranty and its equipment
Previous experience in a shop environment
Bilingual (Spanish/English preferred)

Responsibilities

Manage the customer communication from initial call to invoice to deliver industry leading customer experience
Provide customer support for incoming calls and effective follow up during and after machine repairs
Schedule both service repairs and preventive maintenance for the customer
Review work orders and their statuses to ensure alignment with current processes
Communicate quotes to customers and make repair recommendations
Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
Coordinate with Shop/Field Managers to meet customer deadlines for repairs
Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
Invoice with customers and collect PO or payment
Travel is required for training and/or to assist at other locations.