Shop Service Advisor

Toromont Cat • Timmins, ON

2d • CA$59,025 - CA$73,783 • Onsite

About The Position

Toromont Cat is looking for a Shop Service Advisor to join our team in Timmins! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Shop Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Requirements

• Minimum post-secondary education
• Minimum 5 years' experience in service operations

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Receive incoming customer call, PM notifications, SOS alerts, obtain customer information, validate information and recognize the need for product support and perform pre visit diagnostics by reviewing equipment history, outstanding service letters and service resources availability.
• Determine potential repairs, identifying additional work, validate warranty determine CSA coverage, prepare quote, submit to customer, get approval and purchase order.
• Schedule service work, create work order complete with segments, update service scheduler, contact customer, order parts.
• Coordinate local purchase activity and freight activity
• Upon completion of work, reconcile parts returned, core returns, review work order segments for completeness (parts, labor, details).
• Invoice Processing: close work order, prepare proforma for approval, acquire purchase order, update customer product information and make adjustments upon consultation with service supervisor
• Assists counter customers as required
• Other relevant duties as required

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree