Service Supervisor - Shop

Finning•Edmonton, AB

3d•Onsite

About The Position

The Service Supervisor leads a high‑performing team of technicians, ensuring every repair is completed with exceptional safety, speed, and quality. This role oversees all shop operations — from workflow coordination and bay management to parts readiness and final quality checks. The ideal candidate is a hands‑on leader with strong technical expertise, proven experience in fast‑paced service or manufacturing environments, and the ability to elevate team performance while maintaining uncompromising safety and quality standards.

Requirements

The desire to lead and manage people
Effective leadership / supervisory skills
Journeyperson Heavy Equipment Technician certification
Previous experience with Caterpillar equipment/engines (min 4 yrs)
Strong business acumen

Responsibilities

Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work
Ensure post-job review meetings are conducted and final inspections are complete
On floor inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
Lead and participate in regular scheduled safety meetings
Ensure that employees maintain the appropriate safety training required for their position
Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians
Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment
Ensures quality daily time and service reports and cross over reports and field to shop transfers
Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required
Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer
Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what, if any, critical issues are
Manage and measure technician productivity
Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity