Service Advisor

Jaguar Land Rover Minneapolis•Golden Valley, MN

1d•Onsite

About The Position

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. With state-of-the-art facilities and technology, Luther looks to its Advisors to positively shape the customer experience by ensuring prompt and courteous service. For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is absolutely critical to our success. If you are looking for a great career with great people, apply today!

Requirements

Detail-oriented with exceptional organizational and time-management skills
Demonstrated ability to manage others
Exceptional written and verbal communication skills
Professional, well-groomed appearance
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.

Nice To Haves

Previous roles in customer service, retail sales, restaurant industry or hospitality

Responsibilities

Oversee drive lane to ensure prompt, courteous, and effective service
Ensure daily inventory of tech time is consistently sold by efficiently distributing work
Provide concierge-level service by carrying out "above and beyond" assignments that leave a positive impression with the customer