Service Advisor / Service Writer

Don Johnson Auto Group•Hayward, WI

16h•Onsite

About The Position

Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace—it's a community where you're valued and empowered. Our team’s excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 Best Dealerships to Work For , as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future. As a fifth-generation family business, we’re not just about cars but about connections. Our unique culture, driven by inclusivity, community engagement, and the Entrepreneurial Operating System (EOS), ensures every sales consultant’s story is valued. Explore " The Don Johnson Way " and be part of a legacy where your contribution makes a difference. Learn more at www.donjohnsonmotors.com/the-don-johnson-way.html. Join a team where you're more than a service advisor—you're family. Let's drive the future together.

Requirements

Previous experience as a service advisor or in a similar role within the automotive industry.
High school diploma or equivalent; additional certification in automotive service is a plus.
Strong understanding of automotive maintenance and repair processes.
Ability to explain technical information and vehicle issues to guests in an understandable manner.
Excellent communication and interpersonal skills.
Proven ability to deliver exceptional guest service and handle guest concerns effectively.
Ability to upsell maintenance services and recommend additional repairs.
Proven track record of meeting sales targets.
Strong time management and multitasking abilities.
Capability to manage work orders, schedules, and service records accurately.
Ability to diagnose vehicle issues and provide appropriate solutions.
Competence in handling difficult situations and resolving conflicts.
Proficiency with dealership management software and service scheduling tools.
Ability to use electronic diagnostic tools and service manuals.
Reliable with a strong work ethic and attention to detail.
Ability to work independently and as part of a team.
Willingness to work extended hours, including evenings and weekends, as needed.
Adaptability to changing work environments and guest needs.
Presentable appearance and professional demeanor.
Ethical conduct and integrity in all service interactions.

Nice To Haves

additional certification in automotive service is a plus.

Responsibilities

Warmly welcome guests, swiftly gather vehicle details, and meticulously document concerns.
Examine vehicle service histories, conduct initial inspections, and guide drivers through essential routine maintenance.
Craft clear repair orders with detailed work descriptions, including accurate time and cost estimates, awaiting client approval.
Discuss technician findings with guests, suggest necessary corrective measures, and manage additional repair orders as required.
Monitor repair progress, promptly update clients on any estimate or timeline adjustments, and ensure they're well-informed and onboard for any extra work.
Conduct thorough reviews of finalized repair orders, verifying that all work is completed and that additional tasks are authorized and documented.
Strive for and achieve 100% client satisfaction, ensuring every interaction and solution meets their expectations.