Service Advisor / Writer

Papé Group • Sacramento, CA

7d • $28 - $36 • Onsite

About The Position

Pape’ Kenworth, a leading medium and heavy-duty truck and equipment dealer in the West, is seeking a Service Advisor / Writer for their Sacramento location. This role is ideal for individuals who enjoy interacting with diverse people, building customer relationships, and problem-solving, while also being adaptable to changing priorities and managing multiple projects simultaneously. Pape’ is committed to employee growth through robust training and continuous support, offering competitive compensation, excellent benefits, and a supportive work-life balance.

Requirements

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Love working in a team.
• Customer service focused.
• Have a winning attitude.

Nice To Haves

• Mechanical aptitude is a plus.

Responsibilities

• Ensure all service department work orders are opened, maintained, proofed, and closed efficiently.
• Provide an excellent customer experience.
• Oversee service and warranty work orders.
• Assist in shop workflow.
• Check-in equipment for repair.
• Assist customers.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays
• Training and mentoring
• Continued learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed