Service Advisor / Service Writer

Red Rock Ford of Dickinson•Dickinson, ND

15h•Onsite

About The Position

A Service Advisor is responsible for greeting customers, understanding their vehicle or equipment service needs, recommending services, and coordinating repair work with technicians. The role focuses on delivering excellent customer service while ensuring efficient workflow in the service department. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
High Communication skills
Sales experience
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience at a Ford dealership is a plus
Past experience as a service advisor, assistant lane manager or service consultant, preferred

Responsibilities

Greet customers and listen to their service concerns.
Explain maintenance and repair options clearly.
Provide accurate cost estimates and timelines.
Create and manage repair orders.
Schedule service appointments.
Communicate with technicians about diagnostics and repairs.
Recommend additional maintenance services when needed.
Sales of additional services such as oil changes, tire rotations, inspections, etc.
Keep customers informed about service status and delays.
Obtain approval for additional repairs if needed.
Prepare invoices and explain charges.
Process payments and finalize paperwork.
Maintain service records in dealership or shop systems.
Resolve complaints or service issues.
Ensure customers leave satisfied and likely to return.