Service Advisor- Piedmont, SC

Velocity Vehicle Group•Piedmont, SC

3d•$20 - $25

About The Position

The Service Advisor provides customer service in the maintenance area of a commercial truck dealership. The role involves greeting customers, listening to and clarifying vehicle concerns, inspecting vehicles, checking for recalls, and retrieving vehicle information. The Service Advisor explains estimates and timelines, provides customers with daily updates, and contacts them when work is complete and the truck is ready for pickup. The position also handles repair-order and related administrative work. This includes verifying warranty and service-contract coverage, preparing and entering repair orders, obtaining approval signatures, sending orders to the Estimator and Dispatcher, monitoring repair work against promised completion times, and processing warranty documentation. The Service Advisor reviews completed jobs, collects payment, and closes service orders. Administrative duties may be performed as needed. Compensation is $20–$25 per hour based on experience, plus a bonus plan.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time-management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.

Responsibilities

Greet customers when they arrive in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms and clarify the problems and services needed.
Conduct inspections and proactively check for recalls.
Retrieve vehicle mileage and VIN information, check maintenance records, and examine service schedules.
Submit documentation for warranty repair orders.
Explain estimates and timelines, provide daily updates, and maintain customer rapport.
Contact customers when jobs are complete and trucks are ready for pickup.
Verify warranty and service-contract coverage by examining records and explain applicable provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes discovered, and required repairs or services.
Obtain approval signatures, enter repair orders into the service database, and send them to the Estimator and Dispatcher.
Monitor repair work to help ensure vehicles are ready when promised.
Print warranty documents and repair orders, and issue sublet purchase order numbers.
Review completed jobs, collect payment, and close service orders.
Perform administrative duties as needed.