Automotive Service Advisor - Mt. Pleasant, SC

Military Spouse Corporate Career Network•Mt. Pleasant, SC

1d•Onsite

About The Position

The Automotive Service Advisor is the primary point of contact for customers throughout the vehicle service process at the Mt. Pleasant Car Care Facility. The role assesses customer needs, recommends maintenance and repair services, prepares repair orders, and coordinates communication between customers and technicians to ensure work is completed accurately and efficiently. The Service Advisor contributes to a positive customer experience and supports service department performance in a fast-paced environment. This is an onsite position. Service center hours are Monday through Friday, 7:30 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m. Schedule and shift assignments depend on the position. Compensation is a competitive salary of $50,000–$65,000 per year, with monthly bonus potential based on performance. ACG complies with applicable state and local laws regarding required benefits, including PTO and paid sick leave.

Requirements

High school diploma, GED, and/or technical school certification.
Valid state driver's license.
At least six months of customer service and/or sales experience.
Strong communication, customer service, and consultative sales skills, including the ability to build relationships and recommend products and services.
Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.

Nice To Haves

Bachelor’s degree.

Responsibilities

Serve as the primary customer contact from check-in through vehicle pickup, providing a professional and positive service experience.
Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
Review technician findings and recommend maintenance and repair services based on customer needs and vehicle history.
Coordinate with technicians to support accurate communication, efficient workflow, and timely repair completion.
Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.