Automotive Service Advisor - Mt. Pleasant, SC

VetJobs•Mount Pleasant, SC

1d•$50,000 - $65,000•Onsite

About The Position

The Service Advisor is the primary point of contact for customers throughout the vehicle service process. The role assesses customer needs, recommends maintenance and repair services, prepares repair orders, and communicates with customers and technicians to ensure work is completed accurately and efficiently. The Service Advisor supports a positive customer experience and service department performance in a fast-paced environment. This is an onsite position at the Mt. Pleasant Car Care Facility. Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m.; schedule and shift assignments depend on the position. Compensation is $50,000–$65,000 per year, with monthly bonus potential based on performance. ACG complies with applicable state and local laws regarding required benefits, including PTO and paid sick leave.

Requirements

High school diploma, GED, and/or technical school certification.
Valid state driver's license.
At least six months of customer service and/or sales experience.
Strong communication, customer service, and consultative sales skills, including the ability to build relationships and recommend products and services.
Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.
Performance is evaluated based on production and key performance indicators (KPIs).

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary point of contact for customers, providing a professional and positive experience from check-in through vehicle pickup.
Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
Review technician findings and recommend maintenance and repair services based on customer needs and vehicle history.
Coordinate with technicians to support accurate communication, efficient workflow, and timely repair completion.
Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.