Service Advisor | Mobile, AL (36525)

Empire Truck Sales•Mobile, AL

21d•Onsite

About The Position

Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor with strong customer communications skills who is a self-starter and a quick learner, to work with our service team. Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.

Requirements

Two years of experience in Parts and/or Service support role at an Automotive, Equipment, or Heavy Truck Dealership.
Retail experience is preferred.
Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, and accessories is a plus.
Valid Driver's License; clean MVR
Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
Must be detail-oriented, organized, and can multitask in a fast-paced environment
Willingness to invest time to master every step of our business process
Able to work well within a team environment
Good time management skills
Excellent interpersonal and communication (verbal & written) skills
Ability to build strong customer relationships

Responsibilities

Provide the best customer service in the industry to our visitors
Act as the customer’s main point of contact
Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs
Deliver service-related needs to customers in a timely manner
Open work orders
Prepare for the closing of retail and warranty jobs
Collaborate with a great team
Assist in the day-to-day operations with Parts and/or Service
Exhibit a high level of commitment and professionalism to customer satisfaction