Service Advisor (Experienced)

Cavender Auto Family•San Antonio, TX

6d•Onsite

About The Position

Audi Dominion, a Cavender Auto Family dealership, is currently seeking a talented Experienced Service Advisor to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Requirements

A Minimum 2 years of Service Advisor Experience Required
A CSI focused mindset
A proven track record of GP, ELR & Hours per RO
A clear understanding of providing a highline guest experience
High School Diploma/GED is required.
Must be energetic, enthusiastic and team oriented
Must be skilled at listening, problem solving and communication
Submit to and successfully complete MVR, background check, and pre-employment drug test.
Valid driver’s license

Responsibilities

Greet all customers promptly and professionally
Determine customer’s primary concern and then review additional maintenance needs at time of write up
Offer a Multipoint inspection and a technician video to every customer
Provide electronic estimates, with the customer and dealership’s best interest in mind
Provide status updates on a regular basis
Handle all customer complaints immediately and resolve to the customer’s satisfaction
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity
Other duties as assigned